Rider Privacy Policy

Effective Date: April 08, 2026
Last Updated: April 08, 2026

Tidy Troop Private Limited (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal and sensitive information. This Privacy Policy explains how we access, collect, use, share, store, and protect your data when you use the Rider mobile application.

1. Types of Data We Collect and How We Use It

To provide a secure and efficient rider experience, we collect the following data:

Name
Used to identify riders within the platform and for verification purposes.

Phone Number
Required for registration, login authentication, and communication related to ride assignments.

Address & Government-Issued Identification
Collected for identity verification, safety, and compliance with legal requirements.

Payment Information (Bank Account / UPI Details)
Used exclusively to process monthly payouts to riders. Shared only with secure and authorized payment processors.

Usage Data (App Logs & Analytics)
Collected to monitor app performance, detect issues, and improve user experience.

Location Data (Real-time & Background Tracking)
Used to assign rides, track trips, verify attendance, and ensure timely pickup and drop services.

2. Location Data Collection & Background Access

Our app collects and uses location data for:

Assigning nearby pickup and drop tasks
Tracking ride progress and completion
Ensuring timely service and route optimization

Background Location Access

The app may access location in the background for:

Verifying that riders complete assigned trips
Ensuring helpers are picked up and dropped at correct locations
Improving operational efficiency and reliability

Important Note:
All location data is temporary (ephemeral) and is deleted at the end of each day.

User Control & Opt-Out

Location tracking is active only during assigned tasks
Users can disable location access anytime via device settings
The app does not track location when not in use, unless a task is active

Data Security & Sharing (Location)

Location data is never sold or used for advertising
It is only used for operational purposes and not shared beyond necessity

3. How We Secure and Protect Your Data

We implement strong security measures, including:

Encryption: Sensitive data is encrypted during transmission and storage
Access Control: Only authorized personnel can access user data
Secure Authentication: Industry-standard protocols protect login credentials
Data Minimization: Only essential data is collected

4. How We Share Your Data

We do not sell or rent your data. We may share data only in the following cases:

Payment Processors: To process rider payouts securely
Verification Agencies: For identity and background verification
Legal Authorities: When required by law or regulation

5. Use of Information

We use your data to:

Assign and manage ride schedules
Facilitate pickup and drop of helpers
Process monthly payments
Ensure compliance with legal requirements
Improve app functionality and user experience

6. Data Retention & Deletion Policy

A. Data Retention

Personal data is retained only as long as necessary
Inactive accounts may be deleted after 12 months
Financial records are retained as required by law
Location data is temporary and not stored long-term

B. User Data Deletion

You can request data deletion by:

Emailing us at support@hellohelp.in
Using the “Delete Account” feature in the app (when available)

After request, your data will be deleted within 30 days, except where retention is legally required.

7. User Rights & Choices

You have the right to:

Request data correction or updates
Disable location tracking anytime
Withdraw consent for data collection
Request account and data deletion

8. Termination of Data Use

Upon account termination:

Personal data will be deleted (except legally required records)
Financial and transaction data will be retained as per regulations

9. Updates to Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated to users. Continued use of the app implies acceptance of updates.

10. Contact Information

If you have questions or concerns:

📌 Tidy Troop Private Limited
📍 Address: 510 Skyline Weath Space, Above KIA Showroom, Premier Road, Vidyavihar West, Mumbai 400086
📧 Email: support@hellohelp.in
📞 Phone: 8928024494

We are the entity responsible for data collection and processing for this application on Google Play.

11. Acceptance of Terms

By using the Rider App, you confirm that you have read, understood, and agreed to this Privacy Policy and Terms & Conditions.

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