Helper Privacy Policy

Effective Date: February 10, 2025
Last Updated: February 10, 2025

Tidy Troop Private Limited (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal and sensitive information. This Privacy Policy explains how we access, collect, use, share, store, and protect your data when you use our mobile application.

1. Types of Data We Collect and How We Use It

To provide a secure and efficient service, we collect the following personal and sensitive user data:

1. Name – Used to display the assigned helper to customers for transparency and for background verification.
2. Phone Number – Required for user registration, login authentication, and task-related communication.
3. Address & Government-Issued Identification – Collected to verify the identity and conduct background checks for safety and compliance.
4. Payment Information (Bank Account Details) – Used exclusively for processing payouts to helpers and is securely shared only with authorized payment processing services.
5. Usage Data (App Logs & Statistics) – Helps monitor app performance, identify issues, and improve the overall user experience.
6. Location Data (Real-time & Background Tracking) – Collected to recommend nearby jobs, verify attendance, and ensure timely task completion.

2. Location Data Collection & Background Access

Our app collects and uses location data for the following purposes:

1. Determining service availability in your area.
2. Recommending nearby jobs based on real-time location.
3. Ensuring accurate scheduling and attendance verification.

Background Location Access

The app requires background location access for:

1. Real-time tracking to verify task fulfillment.
2. Ensuring helpers reach the assigned task location on time.
3. Improving service efficiency through accurate job matching.

**All your location data is ephimeral and all your location data will be deleted  at the end of every single day.**

User Control & Opt-Out

1. Location tracking is only active when necessary for assigned tasks.
2. Users can disable location tracking (both foreground & background) anytime via device settings.
3. The app does not collect location data when not in use, unless an active task is assigned.

Data Security & Sharing

1. Your location data is never sold or misused for advertising.

It is not shared with third parties beyond what is necessary for job fulfilment.

3. How We Secure and Protect Your Data

We take strong security measures to protect your data from unauthorised access or misuse. These include:

1. Encryption – Payment and sensitive information is encrypted during transmission and storage.
2. Access Control – Only authorized personnel have access to user data.
3. Secure Authentication – Industry-standard security protocols protect login credentials.
4. Data Minimization – We collect only the data necessary to provide our services.

4. How We Share Your Data

We do not sell, rent, or trade user data for marketing purposes. However, in limited cases, we may share your data with:

1. Payment Processors – To securely process helper payouts.
2. Verification Agencies – To conduct background checks for safety compliance.
3. Legal or Regulatory Authorities – If required by law to comply with legal obligations.

5. Use of Information

We use collected data for the following purposes:

1. Connecting helpers with customers.
2. Processing payouts & maintaining financial records.
3. Ensuring compliance with applicable laws & regulations.
4. Improving app performance & enhancing user experience.

6. Data Retention & Deletion Policy

A. Data Retention

We retain personal data only as long as necessary for service provision, compliance, and dispute resolution:

1. Inactive accounts are deleted after 12 months.
2. Financial records are retained as required by tax & regulatory laws.
3. Location data is stored temporarily and not retained indefinitely.

B. User Data Deletion

You can request data deletion at any time by:

1. Emailing us at [support@hellohelp.in] to request deletion.
2. Using the “Delete Account” option in the app (once available).
3. You can also request your account and data to be deleted from here.

After requesting deletion, your data will be permanently erased within 30 days, except for legally required records.

7. User Rights & Choices

You have the right to:

1. Request data correction or updates via email at support@hellohelp.in.
2. Disable location tracking anytime through your device settings.
3. Withdraw consent for data collection at any time.

Once the feature is available, you will also be able to update your personal details directly through the app.

8. Termination of Data Use

Upon termination of your account:

1. Your personal data will be permanently deleted except for legally required records.
2. Transaction history & financial records will be retained as per legal regulations.

9. Updates to Privacy Policy

We may update this Privacy Policy periodically. You will be notified of significant changes, and continued use of the app implies acceptance of updates.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, you can contact us:

📌 Tidy Troop Private Limited
📍 Address: 510 Skyline Weath Space, Above KIA Showroom, Premier Road, Vidyavihar West, Mumbai 400086
📧 Email: support@hellohelp.in
📞 Phone: 8928024494

We are the entity responsible for the collection and processing of data within this app as listed on Google Play.

11. Acceptance of Terms

By using the Helper App, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms & Conditions.