1. Information We Collect
1.1. Personal Information: When you use our services, we may collect personal information, including but not limited to your name, address, contact details, and payment information. This information is necessary for the booking and provision of our services.
1.2. Transaction Information: We collect information related to your bookings, payments, and transactions, including details of services, dates, and payment history.
1.3. Communication Data: We may collect information from your communications with us, including emails, messages, and other correspondence.
1.4. Device Information: We may collect information about your device, such as its operating system, browser type, IP address, and unique device identifiers.
1.5. Location Information: We may collect your location information if you provide consent. This is used to facilitate the provision of services and determine service availability in your area.
2. How We Use Your Information
2.1. Service Provision: We use your personal information to facilitate and provide on-demand maid services, including booking, payment, and communication.
2.2. Communication: We may use your contact information to send service-related notifications, updates, and promotional materials. You can opt-out of marketing communications at any time.
2.3. Customer Support: We use your information to provide customer support and address inquiries, complaints, and disputes.
2.4. Improvement and Analytics: We analyze data to improve our services, enhance user experience, and maintain the security of our platform.
2.5. Legal and Safety: We may use your information to comply with legal obligations and assist in safety and security issues.
3. Disclosure of Information
3.1. Service Providers: We may share your information with service providers, such as payment processors and transportation services, to facilitate service delivery.
3.2. Legal Requirements: We may disclose information in response to legal requests, court orders, or to comply with applicable laws and regulations.
3.3. Safety and Protection: We may share information to protect the safety, rights, and property of Hello Help, our users, or others.
4. Data Security
We employ appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction. However, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.
5. Your Rights
You have the right to access, correct, or delete your personal information. You may also request information about how your data is used and object to the processing of your data for certain purposes. To exercise your rights, please contact us through the information provided in Section 7.
6. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices. Any significant changes will be notified on our platform, and we encourage you to review this policy periodically.
7. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us at:
Email: service@hellohelp.in
8. Governing Law
This Privacy Policy is governed by the laws of India.
Last Updated: 23rd October, 2023
Hello Help 702, Mithila Building, Neelkanth Kingdom, Vidhyavihar West, Mumbai 400086, Maharashtra, India.
By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using Hello Help's services.